Contact Us
Need help with your order or console setup? Our technical support team responds within 60 minutes during business hours (Mon–Fri, 9:00 AM – 5:00 PM EST) and within 12–24 hours on weekends. Email support@2bluebox.com with your order number or use the form below.
1942 Broadway, STE 314C, Boulder, CO 80302, United States
1500 N Grant St, STE N, Denver, CO 80203, United States
Instant Self-Service & Setup Links
Save time waiting for a reply—check live package tracking or open the step-by-step setup guide for your specific console below:
| What Do You Need Help With? | Direct Self-Service Resource |
|---|---|
| Where Is My Order? (Live Tracking) | Check real-time carrier updates on our Live Order Tracking Portal or review delivery windows in our Shipping Policy. |
| Retro Game Stick 4K Pro ($59.98) Setup & TV Signal | Follow our Game Stick 4K TV Setup Guide (5V/1A–2A power rule & 2.4GHz controller pairing) or search all 14,755 games on the Game Stick Master List. |
| R36S Handheld ($79.99) Hotkeys, Saving & Charging | Read our R36S ArkOS Hotkeys Guide, Black Screen & 5V Charging Guide, or browse 15,768 titles on the R36S Game List. |
| Portable HDD Super Console 500GB ($64.99) PC Boot | See the Batocera USB Boot Menu Guide (F12/F11/F8/Esc), Controller Pairing Guide, or check the 110,686 Game List. |
| 30-Day Hardware Replacement or Return Request | Review our 30-Day Returns & Refund Policy and email your order number to support@2bluebox.com for a return authorization. |
Corporate & Merchant Verification Details
For payment processors (Shopify Payments, Stripe, PayPal), Google Merchant Center verification, and legal correspondence, both official Colorado addresses on file for 2Bluebox LLC are listed below:
| Verification Field | Official Record on File |
|---|---|
| Legal Entity Name |
2Bluebox LLC (Colorado Limited Liability Company · SOS ID 20251346927) |
| Primary / Initial LLC, Billing & Merchant Address | 1942 Broadway, STE 314C, Boulder, CO 80302, United States |
| Registered Office Address | 1500 N Grant St, STE N, Denver, CO 80203, United States |
| Customer Support Email & Phone | support@2bluebox.com · US: +1 720-994-7262 · AU: +61 3 7003 5905 |
Frequently Asked Support Questions
How fast does 2Bluebox respond to support emails?
We reply to emails sent to support@2bluebox.com within 60 minutes during US business hours (Monday–Friday, 9:00 AM – 5:00 PM EST) and within 12–24 hours on weekends and holidays.
What are the official Colorado addresses for 2Bluebox LLC?
2Bluebox LLC maintains two official Colorado addresses on file across our corporate, banking, Stripe, Shopify Payments, and Google Merchant Center records: our initial filing and billing address at 1942 Broadway, STE 314C, Boulder, CO 80302, USA, and our registered office at 1500 N Grant St, STE N, Denver, CO 80203, USA.
Can I update my shipping address or cancel an order after checkout?
Yes, if your order has not yet been dispatched. Email support@2bluebox.com as soon as possible with your order number in the subject line so our fulfillment team can update your address or cancel the order before carrier pickup.
Where do I send a return or hardware replacement?
Always contact support@2bluebox.com with your order number before mailing any package. Do not ship returns to the outer courier label address without a Return Authorization (RMA), as our support team will issue a direct return label or ship a free replacement within 30 days of delivery.