Returns & Refund
At 2Bluebox, we are committed to providing the best possible service to our customers. If you need to cancel an order or return a product, we will do our best to accommodate your request.
ORDER CANCELLATION:
Cancellation within 6 hours: We can only accept order cancellations within 6 hours of placing the order.
Cancellation process: Contact customer service with your order number and reason for cancellation.
After 6 hours: If the order has already been processed or shipped, cancellation is not guaranteed.
If shipped: You are responsible for returning the product in its original condition and paying any return shipping fees.
RETURNS AND REFUND:
Eligibility: Returns are accepted only for quality-related issues, such as: Damaged packaging, Malfunction or defects affecting functionality
Return Period: Returns must be initiated within 30 days of receiving the product.
Proof of Purchase: Provide a receipt or order confirmation for the return request.
Return Process: Contact customer support with your order number, issue description, and any relevant photos/videos.
Inspection & Approval: If approved, you’ll receive a Return Merchandise Authorization (RMA) number with instructions.
Return Shipping: You’re responsible for return shipping costs, which are non-refundable. Refunds will be adjusted for these costs.
Refunds or Exchanges: After inspecting the return, you’ll receive a refund or exchange, based on your preference.
Note: We reserve the right to reject return requests if the product doesn’t meet the policy criteria or if the issue is not quality-related.