Returns & Refund
At 2Bluebox, we prioritize your satisfaction! Here’s everything you need to know about returning or exchanging a product with us:
Return Policy
We accept returns within 30 days of delivery with no restocking fees!
Simply fill out the return request form, and we’ll email you a return authorization number and a free pre-paid return label within 1-2 business days. Detailed instructions will be provided with the return label email.
Please note: Due to high demand and COVID-19 safety protocols, return processing may take longer than usual.
Eligibility for Refunds
We accept returns for defective merchandise, including:
Stains
Zipper malfunctions
Tears or rips
Important Notes:
Check the size chart carefully before purchasing. We are not responsible for size complaints due to personal error.
For personal reasons (e.g., you don’t like the product), we do offer size change services.
Return Requirements
Products must meet the following conditions:
Unworn and unwashed
Must include all tags, original packaging, and accessories
Certain items, such as gift cards, formal dresses, jewelry, swimwear, underwear, and bodysuits, are non-returnable.
Exchanges
Free replacements are available for defective or damaged items.
If you need to exchange an item for the same product, email us at support@2bluebox.com to get instructions and the return address.
Return Shipping Costs
If the issue is due to our error (e.g., wrong item shipped, defective or damaged products), we will cover return postage and replacement fees.
If the return is due to personal reasons (e.g., changed mind, wrong product selected), the customer is responsible for the return and replacement postage fees.
Refund Process
Once we receive and inspect your return, you’ll receive an email notifying you of the approval or rejection of your refund.
Approved refunds will be processed within 2 business days, and the amount will be credited to your original payment method.
Late or Missing Refunds
If you haven’t received your refund, try the following steps:
Check your bank account again.
Contact your credit card company (it may take time for the refund to post).
Contact your bank, as processing delays are common.
If you still haven’t received your refund, contact us at support@2bluebox.com.
Additional Notes
Do not ship the product back to the manufacturer.
For detailed return procedures or questions, contact us via support@2bluebox.com or fill out the form on our website. Please include your order number and contact details to assist us in processing your request quickly.
Thank you for choosing 2Bluebox! We’re here to make your shopping experience seamless and stress-free. 😊
Return Policy
We accept returns within 30 days of delivery with no restocking fees!
Simply fill out the return request form, and we’ll email you a return authorization number and a free pre-paid return label within 1-2 business days. Detailed instructions will be provided with the return label email.
Please note: Due to high demand and COVID-19 safety protocols, return processing may take longer than usual.
Eligibility for Refunds
We accept returns for defective merchandise, including:
Stains
Zipper malfunctions
Tears or rips
Important Notes:
Check the size chart carefully before purchasing. We are not responsible for size complaints due to personal error.
For personal reasons (e.g., you don’t like the product), we do offer size change services.
Return Requirements
Products must meet the following conditions:
Unworn and unwashed
Must include all tags, original packaging, and accessories
Certain items, such as gift cards, formal dresses, jewelry, swimwear, underwear, and bodysuits, are non-returnable.
Exchanges
Free replacements are available for defective or damaged items.
If you need to exchange an item for the same product, email us at support@2bluebox.com to get instructions and the return address.
Return Shipping Costs
If the issue is due to our error (e.g., wrong item shipped, defective or damaged products), we will cover return postage and replacement fees.
If the return is due to personal reasons (e.g., changed mind, wrong product selected), the customer is responsible for the return and replacement postage fees.
Refund Process
Once we receive and inspect your return, you’ll receive an email notifying you of the approval or rejection of your refund.
Approved refunds will be processed within 2 business days, and the amount will be credited to your original payment method.
Late or Missing Refunds
If you haven’t received your refund, try the following steps:
Check your bank account again.
Contact your credit card company (it may take time for the refund to post).
Contact your bank, as processing delays are common.
If you still haven’t received your refund, contact us at support@2bluebox.com.
Additional Notes
Do not ship the product back to the manufacturer.
For detailed return procedures or questions, contact us via support@2bluebox.com or fill out the form on our website. Please include your order number and contact details to assist us in processing your request quickly.
Thank you for choosing 2Bluebox! We’re here to make your shopping experience seamless and stress-free. 😊