Returns & Refund Policy

30-Day Money-Back & Free Hardware Replacement Guarantee — Zero Restocking Fees: Every console, handheld, controller, and preloaded drive purchased from 2Bluebox LLC is backed by a full 30-day return and replacement window from the date of delivery. If your hardware arrives defective, damaged, or with a corrupted SD/HDD card, we cover 100% of return and replacement shipping costs.

1. Coverage Summary at a Glance

Policy Term 2Bluebox LLC Guarantee
Return & Exchange Window 30 calendar days from confirmed carrier delivery date
Restocking Fees $0.00 (None)
Defective, Damaged, or Corrupted SD/HDD on Arrival 100% Free Replacement or Full Refund (2Bluebox covers all shipping costs)
Change-of-Mind Returns (Unopened / Like-New) Full refund to original payment method; buyer covers return postage
Refund Processing Speed Approved within 1–2 business days of return receipt (3–5 business days for bank posting)

2. Fast Technical Triage Before You Return

Before packing up a console for a TV signal, boot menu, or controller pairing question, email support@2bluebox.com or check our 5-minute setup guides—over 90% of setup issues are resolved without needing a physical return:

  • Game Stick 4K Pro ($59.98): Connect the USB power cable to a dedicated 5V/1A–2A wall adapter rather than a low-amperage 0.5A TV service port (see our Game Stick 4K Setup Guide).
  • R36S Handheld ($79.99): Charge only with a standard 5V/1.5A–2A USB-A to USB-C brick (do not use fast PD USB-C bricks) and always shut down cleanly via Start → Quit → Shutdown System (see our R36S Black Screen & Charging Guide).
  • Portable HDD Super Console 500GB ($64.99): Requires an x86_64 Windows PC or Intel-based Mac via the BIOS Boot Menu (F12, F11, F8, or Esc) with Secure Boot disabled; not compatible with Apple Silicon (M1/M2/M3/M4) Macs (see our Batocera BIOS Boot Guide).

3. Return Eligibility & Requirements

  • Hardware Condition: Items returned for change of mind must be in original physical condition without user-inflicted physical damage or unauthorized formatting/erasure of the preloaded microSD/TF card or USB 3.0 hard drive.
  • Complete Package: Please include the console, wireless controllers (if included with your model), USB receiver, HDMI/USB cables, and preloaded storage card/drive.
  • Order Cancellations Before Dispatch: You may cancel an unshipped order for a 100% immediate refund by emailing support@2bluebox.com within 6 hours of placement (or anytime prior to carrier dispatch).

4. How to Start a Return or Free Replacement (3 Steps)

  1. Email Support: Send an email to support@2bluebox.com with your order number and a brief description (plus a photo or short video if reporting a hardware defect or shipping damage).
  2. Receive Your RMA & Instructions: Within 1–2 business days, our team will issue a Return Authorization (RMA) and return shipping instructions—or immediately dispatch a free replacement unit if your hardware arrived defective.
  3. Receive Your Refund or Replacement: Once your return is received or verified, your refund is processed within 1–2 business days back to your original payment method (Visa, Mastercard, Amex, Discover, PayPal, Shop Pay, Apple Pay, or Google Pay).

5. Official Corporate & Verification Addresses (2Bluebox LLC)

  • Legal Entity: 2Bluebox LLC (Colorado SOS ID 20251346927)
  • Primary / Initial Filing, Billing & Merchant Address: 1942 Broadway, STE 314C, Boulder, CO 80302, United States
  • Registered Office Address: 1500 N Grant St, STE N, Denver, CO 80203, United States
  • Support Contact: support@2bluebox.com · US: +1 720-994-7262 · AU: +61 3 7003 5905

Returns & Refund Policy FAQ

What is the 2Bluebox return window and restocking fee?

We provide a 30-day return and hardware replacement guarantee from the date of delivery with $0 restocking fees.

Who pays for return shipping if my console arrives defective?

If your console, controller, or preloaded microSD/HDD arrives defective, damaged in transit, or fails to boot, 2Bluebox LLC covers 100% of return and replacement shipping costs—and in many cases ships a free replacement immediately after photo/video verification.

How long does it take to receive my refund?

Approved refunds are issued within 1–2 business days back to your original payment method. Most credit cards and banks post the credit to your statement within 3–5 business days.

Where is 2Bluebox LLC registered and how do I request an RMA?

2Bluebox LLC is registered in Colorado, USA (initial filing and billing address: 1942 Broadway, STE 314C, Boulder, CO 80302; registered office: 1500 N Grant St, STE N, Denver, CO 80203). Email support@2bluebox.com or call +1 720-994-7262 with your order number to receive your RMA instructions.