Returns & Refund

At 2Bluebox, we are committed to providing the best possible service to our customers. If you need to cancel an order or return a product, we will do our best to accommodate your request.

ORDER CANCELLATION:

Cancellation within 6 hours: We can only accept order cancellations within 6 hours of placing the order.

Cancellation process: Contact customer service with your order number and reason for cancellation.

After 6 hours: If the order has already been processed or shipped, cancellation is not guaranteed.

If shipped: You are responsible for returning the product in its original condition and paying any return shipping fees.

RETURNS AND REFUND:

Eligibility:
Returns are accepted only for quality-related issues, such as: Damaged packaging, malfunction, or defects affecting functionality. In most cases, we will offer a free replacement without requiring you to return the defective item.

Return Period:
Returns or refund requests must be initiated within 30 days of receiving the product.

Proof of Purchase:
Provide a receipt or order confirmation for the return request.

Return Process:
Contact customer support with your order number, issue description, and any relevant photos/videos. Once verified, we will either ship a free replacement or, if you prefer, issue a refund.

Inspection & Approval:
If approved, you’ll receive instructions for your replacement or refund. For replacements, no return shipping is required.

Return Shipping:
In the event a physical return is necessary, we will provide instructions. Return shipping is free of charge for eligible cases.

Refunds or Exchanges:

Replacements are shipped free of charge.

Refunds are issued to your original payment method.

Refund processing time:

Refunds are initiated immediately after approval. Depending on your bank or payment provider, it typically takes 1–7 business days for the funds to appear.

Restocking Fee:
No restocking fees apply.

Note: We reserve the right to reject return requests if the product doesn’t meet the policy criteria or if the issue is not quality-related.